160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. no, ive bought many things with 30 day return periods. yeah, you should be able to. The Steam Deck should boot into the BIOS menu. Re image, shipment mode, editing power options in Desktop. • 2 yr. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. We are happy to announce today that our new Steam Deck repair centers are now open. April 26 (AM): Parcelforce Dispatch Notification. how long have you waited to get your RMA? I. Total time was about 2 weeks. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. It’s sending it back and waiting for them to “check” it that takes the longest. I still have no update and waiting for a new unit to be shipped to me. have fun waiting 3 weeks, i'm about to RMA mine for the second time. Your Steam Deck should now power down into storage mode. So I guess this does not help. Unit arrived at warehouse (Netherlands) on April 4th. That's not how RMAs work, and I wasn't even implying that you should. RMA turnaround time also seems to be atrociously bad. I've had to RMA my Steam Deck due to a non-functional L3 button. my new friend May 13, 2022 @ 10:06am. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. 4" Diagonal display size. I still have no update and waiting for a new unit to be shipped to me. Probably depends on your region and the amount of other RMAs though. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. r/SteamDeck. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. They opted to repair the last time. Results for "RMA" < 1 2 3. 00/Count)For Reference, here are the details on the "repair". They received my steam deck today. Press Steam button. my Steam Deck stopped charging after connecting it to an USB Hub. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. You're without your Steam Deck until the replacement/repaired unit arrives. So basically I will have 3 choices:. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. I’m documenting this in case you’re curious how long it takes to. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. 5/23 - FedEx delivered the RMA to Valve. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. bobmorton Apr 11, 2022 @ 2:01am. Yeah that seems to be the general time frame I'm seeing online which sucks. It's very likely they will reject the RMA request. RMA in progress with Steam. If your device is out of warranty, the company will offer to fix it up. It will take 2 weeks to RMA. 1 year manufacturer warranty that covers defects. I had to RMA my Steam Deck because the left stick click was faulty. Unit arrived at warehouse (Netherlands) on April 4th. maybe my fifth Deck will be the one. ) Push and hold the motherboard from the bottom towards the power button. Go down and select System. The Steam Deck is on its way to Valve, I'm from Austria by the way. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. 76561198296098152 Aug 28, 2022 @ 1:54pm. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. I still have no update and waiting for a new unit to be shipped to me. We apologize for the inconvenience. List of troubleshooting. EDITED: 04. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. They didn't steal it. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. My fan RPM is above. " "We're happy to announce that Steam Decks will start shipping in Japan, South. The power button is great now as well, it's clicky instead of mushy. Removing the battery cable when accessible. Unit arrived at warehouse (Netherlands) on April 4th. no, ive bought many things with 30 day return periods. - Contact Steam Support on May 16th. SPARTAN VI said: Wife and I got our Decks today. These orders will start shipping on December 17th. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. Premium anti-glare etched glass. Let me know if you still need help. All rights reserved. #2. Let battery drain below 40%. Buy it with a credit card that gives you an extra 1 year warranty. FedEx delivered my unit to RMA warehouse 3/14. I don't think that is true. Using the D-Pad and A to select, navigate to "Setup Utility". 1. My Steam Deck had an issue with the battery not charging past 53%. - Deck finally arrives. my Steam Deck stopped charging after connecting it to an USB Hub. Every time you take apart that silver sticker, it gets worse. We are unable to modify the RMA at this time as it has already been processed. That doesn't seem like good design considering the screen is oled. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. Steam initiated an RMA. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. I see many people having trouble with Wifi randomly shutting off oot of the box. Valve's support page recommends holding the. I still have no update and waiting for a new unit to be shipped to me. 07. No rma. my advice for anyone reading this. 52 minutes ago #8,057 Zulith said: Figures. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. RMA warehouse sent final shipping notice (for new unit) 3/25. You will receive instructions about how to conduct your return once the. Apr 8 (AM): Steam Deck Posted. I already contacted Steam Support so please don't comment telling me to do it. Stuck in RMA hell. My guess is I won't see a new Deck for at least 2 more weeks. . As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. These orders will start shipping on December 17th. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. ) Step 2: Remove the shield screws and then the shield itself. 05. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. They opted to repair the last time. ) Re-insert or tighten the screws holding the motherboard. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. So I received my new deck, and at first glance everything appeared fine. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. These orders will start shipping on December 17th. My Deck came with a thin crack in the base of the left joystick. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. #2. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. Replacement in event repair not possible. Let me know if you still need help. Have the RMA paperwork in the box as the first thing support would look at when opening it. ago. See more posts like this in r/SteamDeck. Shitty service IMO. Choose Battery storage mode, and confirm. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. 2. ago. The worst RMA Experience. . So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. YMMV : r/SteamDeck. Repairs for issues covered by warranty are free of charge. 6. My Steam Deck had an issue with the battery not charging past 53%. The Steam Deck is on its way to Valve, I'm from Austria by the way. I contacted support, explained what happened and to their credit were very quick to issue an RMA. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. beebacked • 1 yr. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. I still have no update and waiting for a new unit to be shipped to me. 28: steam deck is delivered to them. Getting a little bit impatient at this point. 4. how long have you waited to get your RMA? I. Unit arrived at warehouse (Netherlands) on April 4th. Then I got a tracking email August 13th for my replacement steam deck. All time are EST, and I am located in Michigan. This was already concerning as I did not want my new one repaired, rather it should be a new one. It does seem like they'll be repairing rather than. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Yes, but according to some you need the original transaction number. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. #4 < > 4. The system will not go to sleep in this mode. Update 11/28 - Here’s the response from Valve… unbelievable. Got it back and it also has a stuck pixel. My Steam Deck is in RMA hell. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. I received my RMA label on Apr 29, shipping it the following Monday (May 2). Steam Deck Steam Gaming. Premium anti-glare etched glass. The only exception is RB takes a screenshot. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Enter bios on power on (power + Vol+) with power supplier disconnected. 0. Unit arrived at warehouse (Netherlands) on April 4th. Choose Battery storage mode, and confirm. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". I still have no update and waiting for a new unit to be shipped to me. 30: New steam deck is sent to me (too bad they use GLS again). It kinda sticks at the very end before you can press it completely down most of the time and it sounds like you break something. The console is at 50-55C, so nowhere near throttling. The first one had mushy triggers and an enormous stick drift on the right stick. my Steam Deck stopped charging after connecting it to an USB Hub. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. When I went to lower the price eBay told me to list it at $940 because that was the average going price. For the internal option, you’ll need to purchase an NVMe M. kiwii4k • 1 day ago. I had an issue with 512GB Steam Deck where L3 button was not registering. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Within the BIOS, use the D-Pad to navigate and the A button to select. Steam Deck with serial number <S/N removed>, placed inside original carrying case. Just worried I might have to RMA after waiting all this time. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. But overall the variance is very minimal. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Steam Deck: On bottom-right rear surface. Unfortunately, they kept the 256 ssd. [deleted]Folgen eines Widerrufs. bring that box to ups and they wlll create the shipping label and place it on the box. r/SteamDeck. ) remove or loosen all screw holding the motherboard to the chassis. Soldering it is really easy. Hold down the Volume+ button and press the power button. I already contacted Steam Support so please don't comment telling me to do it. You should only include your PSU if you are returning your device for a charging issue. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. At the time I got the deck, I assumed it was a steam in the material and ignored it. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". and than you have to wait 2-4 Business day to get the shipping information. So I had to contact Steam and set up an RMA. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Sent it to Steam on Saturday the 21th. Seems like you either have to accept it or return it. Disabled by default. Steam Deck 3. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. ago. - Send out my Steam Deck on May 18th. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. I left a couple notes inside asking for it back rather than a substitution. Valve was really quick and after 3h I had my DHL shipping label for return. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. 188 comments. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. My steam deck had a left stick issue. Regardless its definitely RMA time. Steam Deck works great for few months but it starts having similar issues again. Let us know the results. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. [deleted]Very impressed with Steams RMA so far. Let your Steam Deck sit overnight until it has shut down on its own. jp ". I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. Steam Deck RMA process in the UK. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. I got an email from a United Radio, Inc. 3. There are no rumble motors in the deck, so it will definitely feel weak. I had to RMA AGAIN. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. April 26 (AM): Parcelforce Dispatch Notification. Unit arrived at warehouse (Netherlands) on April 4th. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. I still have no update and waiting for a new unit to be shipped to me. bring that box to ups and they wlll create the shipping label and place it on the box. You'll get 2-3x that if you're playing simple games or watching movies. even though ur deck is 99%, its not 100%. . I'm from Germany, and this goes too far for initiating an RMA process. Out-of-warranty issues can be repaired. Steam initiated an RMA. 7. RMA time . It is supposed to be getting in today. 13 April 2022: Got shipping notification from Steam. It reached the return center on August 5th and support said it had finished processing on August 9th. They got the Steam Deck within 2 days on Wednesday. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. I've got my money back (good) but it still seems. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. UK RMA Experience. Photo: Prima Games. ago. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. Customers in these regions can reserve the Steam Deck here: steamdeck. Tomorrow: expected delivery. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck Steam Gaming. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. Turn around time is good, anything from 1 week to 6 months. Uh oh lmao. #2. 3. how long have you waited to get your RMA? I. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Buy it with a credit card that gives you an extra 1 year warranty. I left a couple notes inside asking for it back rather than a substitution. ago. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. my Steam Deck stopped charging after connecting it to an USB Hub. maybe you could have them send you a new right joystick module rather. 2. Either way, don't be surprised if a few days go by. 50Whr battery; 3-12 hrs of gameplay (content. Please provide details about your issue. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. Careful, you gotta remove the aluminum foil sticker a bit to. It felt "weird" immediately when I picked up the device for the first. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. breakfreepics • 10 mo. STEAM DECK RMA nightmare due to dying battery. Yes, a technician can tell that's what happened. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Sign in to your Steam account to review purchases, account status, and get personalized help. 5. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. my Steam Deck stopped charging after connecting it to an USB Hub. Tech Support. I got my steamdeck on April 21 from eBay. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. I have returned 3 steam decks now. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. My new deck works perfectly. Navigate to the Power Menu. Everything on the deck works except the screen. r/SteamDeck. shipped to valve rma center in netherlands 08. So basically, every time you open the Deck, it loses. • 2 yr. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. Steam initiated an RMA. 2. I don't want to RMA. ago. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. 1TB NVMe SSD. how long have you waited to get your RMA? I. The haptic on the other hand should not feel strong, it's only there so you know that there is. 5/23 - FedEx delivered the RMA to Valve. Bad RMA experience - UK. Once in the BIOS menu, unplug the power supply. Everyone getting a Steam Deck will have roughly the same level of IPS glow. 1. We're aware of reports regarding fan noise and we're actively looking into the issue. 72 > Showing 1-10 of 714 entries. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. They fixing yours or sending you a new one, the first hump of the journey. Positive United Radio RMA. negafy 256GB - Q1 • 1 yr. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. I'm waiting for Steam support reply, although I don't have much faith, honestly. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Steam Deck OLED announced (Better battery life, 7. May 6: didn't hear anything from steam but almost as. Not a major issue but one that annoyed because of the price spent on the deck. B. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Here’s a video I found:. Got the RMA, sent the device off. my new friendSo. ago. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. I still have no update and waiting for a new unit to be shipped to me. drop off, to 02. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. com my Steam Deck stopped charging after connecting it to an USB Hub. largelylegit. Anyone knows when they will ship my bew steam deck if they received mine 9th. I know burn in takes extreme scenarios. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. 99 $ 9 . Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. So I notified Steam, who quickly sent me an RMA. #15. avoid buying used decks. Go down to Hardware section and select Model/Serial Numbers. The right one vibrates nicely and click is "satisfying". It's like any other product or store you have ever bought anywhere. Steam Support, Oliver Nog english is not my first. Faulty Steam Deck return nightmare with D. Unit arrived at warehouse (Netherlands) on April 4th. Valve didn’t fix it, they sent me a whole new deck. Steam Support will provide you with instructions. Move over to right side and select line that says Steam Deck. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. * Now here is where we are going to deviate a bit from the steam support advice. I still have no update and waiting for a new unit to be shipped to me. Some people can’t handle tech. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Apr 7 (PM): Support Initiate RMA Process. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1.